HireSharp — Example Results
Role
Office Manager
Company type
Trades / Construction, 18 staff
Location
Brandon, MB
Before score
34 / 100
After score
88 / 100
JD Quality Score — Before vs. After
Original JD
34
/ 100
Needs work
HireSharp Output
88
/ 100
Strong
Score is based on clarity, appeal, specificity, and inclusivity — the four factors research shows predict application quality and candidate fit. The original scored below average on all four. The output scores above average on all four.
How to read this comparison
NO SALARY
70.9% of candidates won't apply without salary information. This is the single highest-impact fix in any JD. (Payscale 2025)
VAGUE
Generic phrases like "team player" and "fast-paced environment" add zero information and signal a template, not a real employer.
NO CONTEXT
Candidates can't self-select without knowing team size, reporting structure, or what the day actually looks like.
SPECIFIC
Named tasks, real tools, actual numbers. Candidates know exactly what the job is and whether they can do it.
BEFORE Original — as submitted

Office Manager — Hartley & Sons Plumbing

We are a growing company VAGUE looking for an experienced office manager to join our team. The right person will be a team player who can wear many hats. VAGUE

Responsibilities:

  • Answer phones and handle customer enquiries
  • Manage scheduling and dispatching
  • Other admin tasks as required VAGUE
  • Invoicing and basic bookkeeping
  • HR support when needed

Requirements:

  • 3–5 years office experience
  • Good with computers
  • Strong communication skills
  • Able to work in a fast-paced environment VAGUE
  • Organized and reliable

Competitive salary based on experience. NO SALARY Benefits included. VAGUE

Must be comfortable in a dynamic environment and able to hit the ground running. VAGUE If this sounds like you, send your resume. NO CONTEXT

AFTER HireSharp output
About us

Hartley & Sons Plumbing is an 18-person plumbing and HVAC company based in Brandon, MB. SPECIFIC We've been operating for 14 years and we stay busy year-round. The office is the backbone of how we operate — scheduling crews, keeping customers happy, and making sure the numbers add up at the end of the month.

About this role

You'd be reporting directly to the owner and working alongside our bookkeeper. SPECIFIC This is a full-time, on-site position — our work isn't the kind that runs on autopilot, so we need someone who enjoys being in the thick of it.

What you'll actually do
  • Manage inbound calls and triage customer service issues — we run about 30–40 calls a day during peak season SPECIFIC
  • Coordinate daily crew scheduling using ServiceTitan SPECIFIC
  • Process invoices and reconcile accounts in QuickBooks SPECIFIC
  • Handle supplier POs and track material orders
  • Support onboarding paperwork for new field hires
  • Run end-of-week reporting for the owner
What we're looking for

Must have:

  • At least 3 years in an office management or senior admin role
  • Comfortable with accounting software — QuickBooks experience preferred SPECIFIC
  • Strong on the phone — you'll be the first voice most customers hear
  • Able to manage competing priorities without dropping things

Nice to have:

  • Experience in trades, construction, or field-service businesses
  • Familiarity with ServiceTitan or similar dispatch software
The practical details
  • Hours: Monday–Friday, 7:30am–4:30pm SPECIFIC
  • Location: On-site, Brandon MB — this is not a remote role SPECIFIC
  • Pay: $48,000–$56,000 per year depending on experience SPECIFIC
  • Benefits: 2 weeks vacation to start, health and dental after 90 days SPECIFIC
How to apply

Email your resume to [email protected] with "Office Manager" in the subject line. We read every application and respond within 3 business days.

The job postings are one of four deliverables.

Every HireSharp package includes two job postings — a full version and a shorter version ready to post on LinkedIn or Indeed — plus a candidate scorecard, three outreach messages, and a full sourcing brief. All built from your specific role inputs. Previews of each are below.

Also included in every package

A weighted evaluation guide tied to the specific requirements of this role. Use it to align your team before interviews — stops inconsistent hiring decisions before they happen.

Criterion Weight What good looks like Red flag
Phone & customer communication 25% Calm under pressure, clear communicator, handles difficult callers without escalating Defensive or dismissive when asked about a difficult customer scenario
Scheduling & dispatch coordination 20% Has managed multi-person scheduling, comfortable with service software No experience with field crew coordination or dispatch logic
Accounting & invoicing accuracy 25% QuickBooks experience, comfortable with AR/AP, catches errors proactively Vague on accounting software — "I can learn it" without prior experience
Prioritization under pressure 20% Can describe specific examples of managing competing urgent tasks Struggles to give a concrete example — answers stay hypothetical
Fit with small team culture 10% Comfortable reporting to an owner, used to wearing multiple hats, not waiting to be told Expecting rigid role boundaries or corporate-style management
Sample interview questions for this role: "Walk me through how you'd handle a situation where two service calls need rescheduling at the same time and the owner is unreachable." — "Tell me about the busiest period you've managed in a previous office role and what broke down, if anything."

Three distinct outreach messages calibrated to the role and seniority level. Different angles — use whichever fits the specific candidate you're approaching.

Message 1 — Direct Ask
Name the role, reference something specific from their background, one clear question
Your background in office coordination at a field-service company caught my eye — we're hiring an Office Manager at Hartley & Sons Plumbing in Brandon and your experience looks relevant. It's a full-time, on-site role managing scheduling, customer calls, and invoicing for an 18-person trades team. Pays $48–56K depending on experience. Would it be worth a 15-minute call this week to see if it's a fit?
Message 2 — Curiosity Hook
Open a loop, connect their experience to the specific challenge of the role
Quick question — have you ever managed scheduling for a field crew during a busy season? The coordination involved is genuinely different from standard office management. We're hiring for exactly that at Hartley & Sons — an Office Manager role in Brandon where the job is equal parts customer service, dispatch, and keeping the numbers straight for the owner. Interested in hearing more?
Message 3 — Culture Fit Angle
Lead with what makes this team specifically different from a corporate environment
We're a 14-year-old plumbing company in Brandon — 18 people, no layers of management, owner is hands-on every day. The Office Manager here is genuinely the person who holds the operation together. If you've worked in small business before and preferred it to the corporate version of the same role, this might be worth a look. Happy to send the full details if you're curious.

A complete brief for whoever is doing the sourcing — whether that's you, a recruiter, or an agency.

Ideal candidate profile

Someone with 3–5 years in a busy SME office — ideally trades, construction, or field-service. Comfortable being the only admin person, reporting directly to an owner, and managing a high volume of inbound calls alongside back-office responsibilities. QuickBooks experience and a calm phone manner are non-negotiable.

Where to find them

  • Indeed.ca — highest volume for admin roles in mid-size Canadian cities. Post here first.
  • LinkedIn — use the boolean string below to source proactively.
  • Facebook Jobs (Brandon MB group) — trades-adjacent admin candidates often found here, not on Indeed.
  • Local college job boards — Assiniboine Community College in Brandon posts to local employers directly.
  • Word of mouth through your suppliers — ask your main suppliers if they know anyone looking. Trades networks are tight.

LinkedIn boolean search string

("office manager" OR "office administrator" OR "operations coordinator") AND ("trades" OR "construction" OR "plumbing" OR "HVAC" OR "field service") AND ("QuickBooks" OR "Sage" OR "scheduling") AND "Manitoba"

Salary benchmark

Office Manager in Brandon, MB for trades/construction: $44,000–$58,000 depending on experience. The $48–56K range in the JD is competitive for this market. Do not go below $44K — qualified candidates will not apply.

Phone screen questions

  • What accounting software have you used, and at what level?
  • Have you ever managed scheduling for field workers? What software did you use?
  • What was the highest volume of inbound calls you've handled in a day?
  • You're in the middle of invoicing and the phone rings with an upset customer. Walk me through what you do.
  • What's the size of the smallest team you've worked in, and how did you find it compared to larger companies?

Early red flags to screen out

  • No experience with accounting software — "I'm a fast learner" is not a substitute for QuickBooks at this salary level
  • Only corporate or large-company experience — small office culture is genuinely different and not everyone adapts
  • Expecting a fully remote or hybrid arrangement — this role is explicitly on-site

Your role. Your inputs.
Your results.

This example was built from a real set of inputs about a real role. Yours will be built the same way — from what you tell us, not a template.

Questions? Email [email protected]  ·  Book a call